1. Descriptions, prices and product information
- We have taken care to describe and show items as accurately as possible. Every effort is made to ensure that prices shown for items are correct.
- If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you.
- In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy.
- All prices are expressed inclusive of any VAT payable unless otherwise stated.
- The price of an item does not include the delivery charge, which will depend on the delivery method you choose.
- The rate applicable for the delivery charge will be calculated at the date you place your order.
We try to ensure that we always stock the full product range. If an item is out of stock it will be labelled out of stock. If you have any order, you may put on a wish list for us to see what Item we may reserve for you.
3. Payment and Acceptance
- If you buy an item from online you will be charged for an item at the time you place your order. After this time, you cannot amend your order.
- Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us.
- At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item. Where items are dispatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched.
- Delivery will be made to the address specified when you complete the order.
- Our courier will make deliveries to you. We do our best to secure delivery the item on 15 days of the date of your order or, if later, on the date requested when your order is placed.
- Deliveries will be made Monday – Friday between the hours of 7.00 a.m. and 6.00 p.m unless otherwise notified.
Delivery shall not be made by installments, unless agreed in writing by us. If your order consists of more than one item, and part of your order is unavailable, we will contact you and arrange for delivery of the whole order when all units are available.
If you wish to change the delivery date once it is agreed then please give us no less than 48 hours notice prior to delivery. On delivery you will be required to conduct an item count and sign a Proof of Delivery which shall be conclusive evidence that you have received your order. By placing an order you are authorizing us to accept signature from another person on your behalf if you need to sign for an item and you are not present at the time of delivery. delivered, risk of damage to or loss of the item passes to you. We shall have no further liability Ownership of an item will not pass to you until we have delivered the item to you. When an item is under the Contract if, for any reason, you fail to accept delivery of any of the Products when they are ready for delivery, or we are unable to deliver your order on time due to health and safety risks.
5. Cancellation of order
- If you wish to cancel your order, please advise us as soon as possible.
- If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy. If the item(s) have been dispatched to you If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy.
6. Refund policy – If you are entitled to a refund, we will make a refund to the account originally charged for the purchase of the product.
8. Payments – 50% downpayment, 50% upon delivery. This will confirm via call.